FAQ

Welcome to our FAQ page! Here, you'll find answers to the most common questions. If you don’t find what you're looking for, feel free to reach out to our customer support team.

1. How can I place an order?

To place an order:

  • Browse through our products.
  • Select the item and choose the size, color, or any other specifications.
  • Click "Add to Cart."
  • When you're ready, click the shopping cart icon and proceed to checkout.

2. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express
  • PayPal
  • Apple Pay
  • Shopify Payments
  • Other local payment methods where applicable

3. How long does shipping take?

Shipping times vary based on your location:

  • Domestic Orders: 3-5 business days
  • International Orders: 7-14 business days Please note that processing your order may take 1-2 business days.

4. How much does shipping cost?

Shipping costs depend on your location and the total weight of your order. You can view shipping fees during the checkout process. We offer free shipping for domestic orders over $100.

5. Can I track my order?

Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the courier’s tracking page.

6. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times will be calculated at checkout based on your location.

7. What is your return and exchange policy?

We want you to love your purchase! If you're not completely satisfied, you can return or exchange items within 30 days of receiving your order. Please make sure:

  • Items are in their original condition.
  • You include proof of purchase. For more details, visit our Returns and Exchanges page.

8. How do I return an item?

To initiate a return:

  • Contact our customer support team at [email] with your order number and reason for return.
  • We will provide instructions on how to send the item(s) back to us.
  • Once we receive your return, we will process the refund or exchange.

9. Can I cancel or change my order?

If you need to cancel or change your order, please contact us immediately at [email]. We process orders quickly, but we will do our best to accommodate your request before the order ships.

10. What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact our customer support team within 48 hours of receiving your package. We will work with you to resolve the issue by offering a replacement or refund.

11. How do I contact customer service?

You can reach our customer service team through:

  • Email: [email]
  • Phone: [phone number]
  • Live Chat: Available Monday through Friday, 9 AM - 5 PM (EST)

12. Do you offer gift cards?

Yes! We offer gift cards in various amounts. You can purchase them directly from our Gift Cards page.