Returns Policy
We want you to be completely satisfied with your purchase! If for any reason you're not happy with your order, we're here to help.
Eligibility for Returns
- Timeframe: You have 30 days from the date of delivery to return your item for a refund or exchange.
- Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
- Non-Returnable Items: Certain items, such as perishable goods, custom products, or gift cards, cannot be returned.
How to Initiate a Return
- Contact Us: Reach out to our customer service at [email@example.com] with your order number and reason for return.
- Shipping: Once approved, we will provide you with a return shipping label. Please ensure the item is securely packaged.
- Return Shipping Cost: Return shipping costs will be deducted from your refund unless the return is due to a defective or incorrect item.
Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the status. If approved, a refund will be processed within 5-7 business days to your original payment method.
- Partial Refunds: If the returned item shows signs of wear, damage, or is missing parts for reasons not due to our error, we may issue a partial refund.
Exchanges
If you need to exchange an item for a different size, color, or model, follow the same return process. We'll ship your replacement item once the original is received and processed.
Late or Missing Refunds
If you haven’t received a refund after 7 business days:
- Check with your bank or credit card provider as processing times may vary.
- Contact us at [email@example.com] for assistance.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the item and packaging, and we'll arrange for a replacement at no additional cost.
Questions?
For more information about our returns policy, please email us at [email@example.com].